Privacy Policy

Who are we?

ACP Marketing is a privately-owned marketing and distribution company specializing in international rail sales. Our address is Room F2. 1 231, Vauxhall Bridge Road, London, SW1V 1AD, United Kingdom. ACP Marketing comprises ACP Rail International, Accesrail, ACP Railnet and ACP Secrets.

How do we collect information from you?

We collect information from you when you use our websites, contact our call center, register to our newsletters, fill out an order, enter a sweepstakes or use our check-in facility.

What type of information is collected from you?

We request information in the check-in facility. Here a user must provide their name, last name as well as their E-ticket number or booking reference. Some train operators will also require the user's passport number.

How is your information used?

This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Name and Contact Details
How it's used Why?
Retrieve your order We need your contact information to be able to retrieve your order.
Create your travel document We need your contact information so the train operator can create the travel document that will be used during your trip.

You don't have to give us your personal information. However, in order to retrieve your travel documents and check-in, you will need to provide us with this information.

This information is used to fulfil our contract with you and for data analysis.

Who has access to your information?

The information you provide will not be shared to third parties. We also do not sell your information for marketing purposes.

However, we do share your information with Third Party Service Providers that work on our behalf. When we do, we only disclose the information that is absolutely necessary for the purpose of completing their tasks. Here are the categories of providers:

Your choices/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@acprail.com.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

How you can access and update your information

If a user's personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This may be done by emailing us at info@acprail.com.

Keeping your information

We only hold on to your information for 3 years for accounting purposes like potential refunds.

Security precautions in place to protect the loss, misuse or alteration of your information

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer.) While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can send an email to webmaster@ACPRail.com.

Use of cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site.

We use cookies for site analytics. These cookies provide us with information on how customers use your website in order to optimize the way customers use our website and their shopping experience.

If a user rejects the cookie, they may still use our site.

Links to other websites

Our website has links to other organizations. You should be aware that:

16 or Under

ACP Marketing is concerned to protect the privacy of minors. If you are 16 or under please get parental approval before you provide us with personal information.

Notification of Changes

Any material changes in the way ACP Marketing uses personal information will be described in future versions of this Privacy Statement. Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices to webmaster@ACPRail.com.

Please reference the privacy policy in your subject line. ACP Marketing will attempt to respond to all reasonable concerns or inquiries within five business days of receipt